Refund Policy

1. Our 7-day guarantee

You can ask for a refund within 7 days of your payment if the service does not work as promised. After 7 days from payment, no refund can be given in any case.

2. When a refund is approved

A refund is approved when, within those 7 days: the service has a major outage that we cannot fix, we did not deliver your login, or you were charged by mistake, for example a double payment or the wrong amount.

3. When a refund is not given

A refund is not given when: the request is made more than 7 days after payment, you changed your mind after using the service, the problem comes from your own device, app or internet connection, your internet provider blocks streaming in a way the built-in VPN cannot get around, a single channel or event was briefly unavailable, or the account broke our Terms of Service, for example by sharing a login.

4. Try first with a free trial

We strongly suggest a free trial of up to 24 hours before you buy, so you can check the service on your own device and connection.

5. How to request a refund

Send an email to [email protected] within 7 days of payment. Include your username, the date and amount you paid, and a short description of the problem. Refund requests are handled by email only.

Our team may ask you to try a quick fix first. Many problems are solved in minutes on WhatsApp.

6. How refunds are paid

Approved refunds are paid in full, with no processing fee, back to the original payment method. Most refunds are sent within 5 working days of approval. The time to reach your account depends on your bank or payment provider.

7. Multi-device and longer plans

The same rules apply to every plan length and to 2 and 3 device plans. A refund closes the account and all its logins.